对话总经理

      上海养云安缦酒店作为安缦迄今为止最为气势恢宏之作，将呈现出为神圣樟树林所环绕的历史古宅村落。养云安缦中古树与古村庄故事所运载的思想，是内省式的静修，见证了一片森林所记录的不寻常的过往，以及一段被用心保留下来的历史。

       上海养云安缦宁静内省的环境几乎让人遗忘了此地与繁华的上海腹地仅一步之遥，树林和村庄融合了巧夺天工的匠人技艺，讲述着一段令人难以置信的感人故事。作为安缦集团位于中国第四家度假村 —— 养云安缦的总经理，Benoit Amado致力于教育和企文化建设，享受国际化酒店业发展的过程并乐在其中。

      As a man devoted to education and culture, Benoit Amado has learned both how to be successful in the International hotel industry as well as how to find happiness while doing so. As the general manager for the new Aman resort, the Amanyangun, he is excited to welcome guests to a comfortable, introspective, and enlightened stay in one of their restored Ming- and Qing-dynasty villas just outside of downtown Shanghai surrounded by the calming scent of sacred thousand-year-old camphor trees relocated from the Jiangxi province.

传递酒店正能量

      Amado先生出生于法国西南部巴斯克地区，毕业于法国一所大学的旅游和酒店管理专业，曾在美国、爱尔兰、非洲北部、法国、比利时等多地工作。工作之初他就有充足的热情和强烈的渴望成为酒店的领导者。Amado先生于2004年在巴厘岛负责诺富特努沙杜亚酒店（Novotel Nusa Dua）的开幕筹备以及索菲特塞米亚克酒店（Sofitel Seminyak）的重新定位和品牌推广等工作。2008年至2011年，Amado先生在担任上海虹桥美爵酒店（Grand Mercure Hongqiao）总经理期间，带领酒店创造了破纪录的销售额，并在全球金融危机的挑战下，为酒店在业内赢得了崇高地位。2017年初Amado先生从迪士尼集团加入了安缦，他尤其擅长开业筹备的餐饮管理和市场营销，拥有管理多元化团队的丰富经验，他希望用耐心、毅力、韧性和积极的情绪影响身边的人。

      Mr. Amado grew his passion of hospitality industry from a young age—while growing up in the beautiful Basque county of France he came in contact with many aspects of tourism. Thus, he started his journey at a French hospitality and tourism university, and after graduating in 1999 he left for the UK and Ireland for work opportunities in high-end restaurants. Later, in order to diversify his work experience, he worked for a French tour operator in South & North Africa focusing on guest management and entertainment for the French leisure market. His next focus was on the hotelier side, starting in his hometown in France to work for the Grand Hotel, a leading property of the world, then he moved to Brussels, Belgium for experiences in rooms division positions, and lastly to the Brussels Crowne Plaza Hotel to grow in the front office positions. 

      His passion and desire in becoming a leader in the hospitality industry was always strong, and the start of his management experience took place in the UK – working with reservations and revenue for a small vintage hotel. Benoit first moved to Asia in 2004 to manage the opening of The Elysian Resort and Spa in Bali, Novotel Nusa Dua, and did the repositioning and branding of Sofitel Seminyak consecutively. Then as General Manager of Grand Mercure Hongqiao in Shanghai from 2008 to 2011, Benoit helped accomplish record sales, achieving a highly respected status for the hotel for defying the challenges of the global financial crisis. Benoit now joins Aman from the Shanghai Disney Resort where, as General Manager of Hotel Operations, he led the launch of two hotels with a total of 1,220 rooms and suites, eight restaurants and retail outlets and 1,500 employees, including supervising construction and development of the hotels in collaboration with SVP Disney Project Management. 

      Finding his home within the Aman brand has been a positive acquaintance for Mr. Amado because of the relationships he has been able to foster with the owner and management company. The Aman brand is at the top when it comes to hospitality due to in large part it's niche customer experience, where the Shanghai location focuses on protecting the past of China – culturally and environmentally. Mr. Amado explained how they have created a 300-hectare space for the guests to take a step back and enjoy the sophisticated and nourishing resort experience in complete peace surrounded by 1000-year-old heritage camphor trees.

      Opening hotels, F&B, and marketing are what Mr. Amado has particularly excelled at, while his diverse hotel upbringing gave him extensive knowledge and experiences in managing multi-national teams. In his own words, he lives in a meaningful way and he wants to positively impact the people around him with patience, perseverance, resiliency, and happiness.

一个酒店，一个景点

       度假村的客人一般都期望更高的服务和独一无二的入住体验，不过Amado先生就喜欢为这样的客户服务，因为他十分享受这所有的细节 。安缦集团致力于打造亲切谦逊，温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功诠释了这个概念。自此之后，安缦集团不断成长并在不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南等地建立了31处度假村。

      上海的安缦故事始于江西——中国华东地区多山的古老文化中心。本世纪初，该省的一个水库修建项目威胁到了当地的历史古村落和已经矗立了千余年的古老樟树林。为了挽救这些受到大水威胁的古树与建筑，保护该地区日渐消逝的过往，一个宏伟的项目正式启动。该项目历时超过10年，需要拆卸、搬迁和修复30多个村庄，包括精选出的50栋明清时期的建筑和10000棵古老樟树。植物学家、工程师、建筑师和工匠大师们组成了营救团队，这一任务险象环生。一些大樟树重达50吨，高达100英尺，而划定的水库地点山势险峻。山洪曾将卡车掀翻，把通往偏远村庄的临时栈桥冲垮。但是团队坚持了下来，竭尽全力与时间赛跑，以最快速度将树木运往上海，以增加每一颗树的生存机会。一座老厂房专门用于分门别类地稳妥存放拆解下来的屋舍零部件，然后由中国现存的极少数具有重新组装古老建筑知识和技艺的工匠进行复原。现代建筑结构与古老的屋舍相邻开辟出一片悠然的世外桃源，从中人们得以一窥江西悠久文化历史传统的浮光掠影，也深深感受到安缦隽永的魅力。

      Resort clientele generally expects a higher level of service and unique experience from their hosts, but Mr. Amado prefers serving these clients because he enjoys all the details that go into the craft with a larger guest experience. To rejuvenate and recharge is what the Aman brand excels in providing for its guests, where the unique name Amanyangyun, means ‘nourishing cloud’, yangyun is a reference to expanding the ‘cloud’ of the mind with knowledge – a philosophy born by the story of the ancient trees and dwellings at Amanyangyun's heart. The resort has been 15 years in the making and is unlike anything else in Shanghai because of the beautiful large natural spaces, cultural aspects, personalized family learning, international F & B destinations, and luxury class service to be provided to anyone interested from around the world. 

凝聚“安缦特质”人才

      养云安缦大家庭里的250多名员工来自中国各地。Mr. Amado解释道，当他们雇佣员工时，管理层寻找的是性格里具备“安缦特质“的人才——与客户的交流中，发自内心的服务是至关重要的。Amado先生精通六种语言：英语、中文、法语、西班牙语、印度尼西亚语与及其母语巴斯克语，他也经常和员工沟通持续学习的重要性。关于亚美记者提出的问题，如何成为一个总经理，Amado先生说道如果一个人将自己的职场目标定位在总经理上，并且发自内心的希望达成这个目标。这同时也意味着他们需要持续不断的用尽全力去工作。Amado先生还强调在如今充满竞争的环境里，要多多了解社会多元化的礼仪、拓宽视野，打造良好的人际关系。

      There are 250+ employees on the Aman team, coming from all over China and around the world because of its specialty restaurants and services. When they hire employees, Mr. Amado explained that the team looks for individuals who fit into the Aman personality –skilled with communications, a genuine personality that is heartfelt, and professionally presentable. Mr. Amado’s skill in 6 languages (English, Spanish, Basque, French, Indonesian and Chinese) helps him communicate the importance in having a thirst for learning to the employees so they can positively grow with the Aman brand.

            Mr. Amado explained that if someone wants to become a GM they really have to want it. This means they need the willpower to provide hard work all the time. Networking to build relationships and having an open mind to learn about the opportunities to grow is vital in the competitive field. Mr. Amado also stressed to never burn bridges and to learn cultural etiquette to be polite in all situations.

      在业余时间，Amado先生热衷运动健身，也十分享受与家人一同度过快乐时光，同时对于安缦的品牌推广计划也从不松懈。他喜欢中国不同城市的茶文化和酒文化，也在办公桌上收藏了很多富有特色的茶具，以供慢慢欣赏。

       In his spare time, Mr. Amado takes care of his health with exercise, loves trying new restaurants, spends time with his family, and focuses on expanding the Aman brand. He also appreciates tea and wine from the different cities in China, so he collects and has a personal tea set on his desk for continual enjoyment.

      很高兴在与Amado先生的谈话中了解到他对养云安缦的见解，我们十分感谢他愿意抽出宝贵的时间和我们分享。

      It was a joy to hear Mr. Amado’s insights about the Amanyangun Resort and to learn about his dedicated career and we thank him for his time.

往期回顾：

对话总经理 | 上海花园饭店总经理——Harmen Dubbelaar

对话总经理 | 上海金桥红枫万豪酒店总经理——Tyson Bae

对话总经理 | 上海艾本精品酒店总经理 —— Claire Hara

对话总经理 | 上海御庭集团董事局主席——潘凤金 Amy

对话总经理 | 上海虹桥康得思酒店董事总经理——John O’Shea

对话总经理 | 上海静安瑞吉酒店总经理——蔡楚强 Chris Tsoi

对话总经理 ｜ 上海浦东四季酒店——何咏聪 Arthur WC Ho

对话总经理｜上海浦东机场华美达广场酒店 —— 郭虹  Ruby Guo

对话总经理 | 上海璞丽酒店总经理—— Jan Tibaldi

对话酒店人 | 苏州会老堂堂主——邢伟英 Smile Xing

对话酒店人 | 上海粤海酒店总经理—— 徐彬 Susanna

对话酒店人 | 尚方酒店管理有限公司首席运营官——张经邦（JB Zhang）

对话酒店人 | 柏杰斯普有限公司总监 —— 丁剑豪 Charles Ting

对话酒店人 | 上海古象大酒店总经理 — John Malins

对话酒店人 | 上海外滩英迪格酒店总经理 — Christoph Zbinden

【广闻博记|与酒店人对话】上海皇廷花园酒店业主代表——王洪庆 Kevin Wang

11月

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